A new novel started over on Booksie.com

Just finished posting Chapter 1 of a new novel/short story/novelette or whatever you’d call it.  It’s a departure from my last one only in that I’ve added a little spice to it.  The rating system at Booksie is a bit vague, so I marked it PG or Mature; mostly for the language and such.

Still the same general theme, but this time it takes place in a mountain cabin in Colorado.  Two people, who were maintained a ‘just friends’ relationship find that they were really only deceiving themselves and let love blossom.  Yeah, I know – kinda corny.  But, what the heck, I’m kind of a corny guy.

Yesterday (the 5th) I lurched over into my seventh decade of life.  Yup, that’s right – I turned 70.  Several forums I participate in have Happy Birthday threads running.  It is heartwarming to find that I do indeed have a number of friends that, even thought we’ve never met, treat me like very a close friend.  I like that very much.

My sister, Penny, is still sending me really funny stuff, but I’ve been tied up with all sorts of things going on and just haven’t found the time to post any of it.  I’ll try to get some of funnier ones out soon.

I finally played Taps over my truck and turned it in to buy a 2012 Ford Escape.  It’s a beauty too.  Very nice color of blue, with cream-colored (or coloured, for my friends elsewhere) winterier.  I temporarily put the old plates from the truck on it, but the color (colour) had eroded from the lettering so badly that nothing was left.  Since I plan on taking a couple of trips, I didn’t want to get stopped in Podunk, Arkansas and be told by a cop that he couldn’t read my plates from ten feet away.   So, I went to the DMV (Department of Monetary Victims) and paid for a new set of plates.  I got a real doozy of a letter combination “FOZ” + four numbers.  This helped me create a name for my new ve-hickle: “Fozzie”.

Here’s a picture:

Heeeeeere’s Fozzie!!!!

I think this one’s going to be a real nice car to drive.  Next week, I’ll have Ziebart add a trailer hitch and do their 10-year rustproofing gig.  I won’t have this one getting eaten up by rust like the truck.

Anyway, that’s about it.  If you want, let me know what you think of the first chapter of the book/novel/novelette/whatever.  You can find it here:


PS:  It’s HOT!  Went up to 104 today and last night never went below 86 degrees.  My grass is ‘crunchy’.

Surgery all done

I am typing, at the moment, one-handed.  My left arm is in a rigid cast bent at the elbow and in a sling.  What fantastic surgery!  I got a nerve block right in the shoulder – watching the ultrasound screen as they did it – and it almost immediately went to sleep.  I couldn’t feel a thing from the upper point of my shoulder down to the tips of my fingers.

I still haven’t seen the stitches because they are wrapped in bandages, but those come off Tuesday when I see the surgeon again.  The block was so thorough that I didn’t get any feeling back – anywhere on my arm – for 12 hours. I was kept in the hospital overnight to forestall any infections and then released Friday.  It felt strange to have those fingers hanging out there from the wrapping and not be able to feel my touching them with my good hand.  It felt like someone else’s hand.

I had to give up the waterbed temporarily because I couldn’t get up out of it. What was so amazing was that at no time was there any real pain.  I got painkillers, but stopped taking them because they had codine in them.  Codine and I don’t get along.  It makes my stomach upset, I get the sweats, and mt BP goes up a bit.

This whole thing is going to cost me $3.75 though – for the food I ate.

Surgery tomorrow

It may be minor, but it’s still surgery.  Men with knives will be attacking my left elbow in an effort to bring relief to my tingling fingers.  Seems that I have managed to damage the nerve that wraps around the point of my elbow and it needs to be re-routed somewhere else.  It is straightforward surgery – but I will refrain from calling it ‘no-brainer’ for obvious reasons.

I have to stay overnight in the hospital, which isn’t a real hardship because it is for my own good to make sure there isn’t any post-op infection.  The hospital in question, by the way, the the base hospital at Wright Patterson AFB.  I live very close.  In fact, if there weren’t any trees I could see it.  When the wind is right, we can hear the music at Reveille and Retreat.

When I get back on Friday evening, I won’t be of much use here at the keyboard since I have to type with one hand.  I am very fast even with this handicap, but I think I just won’t feel like it so bear with me.


My new website

My wife and I have just set up a joint web site.  The home page just contains two big buttons.  The one the left is to enter my web site and the one on the right is for hers.

The URL is: www.intellisigsys.net

The main purpose of my site is to list all the ways I can help computer users who dislike (or can’t really afford) paying a lot of dollars to have someone come and do things to their computer.  Some tasks that fall into this category are:

1. Remove malware and crudware from the computer.

2. Install software and optimize it.

3. Set up a new computer and make recommendations for what pre-installed software to keep or get rid of.

4. Help set up a home network.

5. Consulting about which computer to buy to fit your intended use.

6. Want your own website?  I’ll be happy to assist from initial design through coding it up and all the way to putting it out on the web.

7. Assist in upgrading your computer with new hardware or software.

8. Help maintain your computer – dustballs inside it can be deadly.

I work generally in the Dayton, Ohio area and inside 20 miles I won’t charge for gas.  Before I do a thing, we will have agreed on a price – and it won’t make a huge dent in your budget.  Anyway, the URL is active now but the home page is as far as it goes.


HTML is a four-letter word

I’ve been busily (for the last three days) doing some much-needed updating on my web site.  Until I get all the paged done, nothing get put up.  There are so many flavors of HTML out there that I hardly know where to begin.  The very first line – the one that tells the browser what the page actually is) kept throwing an error even though the whole line was syntactically correct.  I kept shortening it until all it read was “Doctype HTML”  Take THAT you stupid browser!


For the purposes of this diatribe, I will not use the carets (“<” and “>”) that indicate to the browser that a HTML code is coming up (or just left).  The very worst of it all was setting up the style sheets.  What a load of BS & /BS.  Drop one little ampersand “&” and the whole line goes crimson and nary a clue exists as to WHY it did.

Because I am too cheap to actually purchase good web designer software, I am churning this out in Notepad.  It is a good text editor and can be set up to not wrap lines.  This is a good thing, unless you have a line of code that stretches to infinity and beyond.  I tried Word, but Clippy kept sticking his nose into my business and trying to “guide” me.  I finally retaliated by wasting his ass.  Bwa ha ha!

For those who would really love to do harm to Clippy, you can search for two files and delete them: clippit.acs and clippit.acg.  There are other acs and acg files too (Dot, F1, Logo, Minature, and Rocky)  Kill all of those and they won’t peek over your shoulder and steer you onto the rocks.

But I digress; back to HTML.  Several of my pages have multiple pictures on them.  I spent two hours trying to get three pictures to sit side-by-side.  Who knew that if you position the first one with “align=left” and the rest set to “align=center” that they will all fall in nicely in a horizontal row.  I also tried for a while to indent some text using all sorts of strange combinations of code.  Who knew that a simple command (“UL” and “/UL”) would do it nicely. You can even nest them to do a double-indent.  I mean, it IS intuitive, isn’t it?  I now remember the code by the phrase “Uberpush Line”.

Fortunately, I use Firefox.  I love it.  I’ve been using it ever since version .00001.  One of it’s best features is a context menu item named “View Page Source”.  I love it!  Using this, and going back and forth from my Notepad HTML code, saving it, and clicking the refresh button, I can actually tell when I’ve screwed up made an error and have to fix it.

I think that the one thing that bugs me the absolute most are tag pairs (opening/closing) that you absolutely have to have – except if you have an enclosed tag that negates the use of a closing tag.  Huh?  Howzat?  Take, for instance (please), the simple Paragraph tag (“P”).  Using this tag, you can set text apart from other text as in a paragraph.  Now, if you happen to want to indent that paragraph (remember the UL and /UL?) you can forget the closing “/P”.  That’s right, you don’t need it because the paragraph closing is “implied” by the closing /UL.  It took me three books and a Google search to find out why my terminating /P kept turning red.

Now, I’m sure there are HTML people out there that are shaking their heads and saying stuff like “ignoramus” and worse, but this is MY web site and I want it MY way – not the way that Front Page or Pagebreeze thinks it should be.  Besides, I’ve been programming for just under 50 years now (started in 1964) and the word “nevah say quit” isn’t in my vocabulary (well, actually, it’s three words – but you know what I mean).


“/ RANT”

So, how was your week?

A Novel Idea

I’ve had to change the title slightly in my novel “Wanderlust”.  Originally I wanted to name it just as you see, but there was already a poem by that name so I had to alter it slightly.  First, came “Wanderlust – Chapter 1”.  But that sounded stupid when I added the following chapters.  So I’ve now named it “Wanderlust!” (note the exclamation point).

Chapter 1 can be found on this link (clicking will open a new window/tab):


I am heartened to see that over 30 people have already viewed the first chapter.  I hope more follow.

There are several more stories I am working on also.  One of them is a ‘what if?’ story that moves into an alternate universe at a crucial point and the other is pure fantasy (humorous, I hope).  Neither one of these will be ready for publication until I can flesh out some of the chapters a little more than a bare outline.

It seems strange, to me anyway, that I’ve suddenly discovered that I like to write at this time of my life.  One story I’d really like to write would cover almost all the things I did while I was in the navy.  Some stories, although true, would sound almost like fiction.  Unfortunately, if I were to publish most of them it would bring federal authorities down on me pretty hard – even though the personal events have been long surpassed by world events.  Suffice it to say that since the Soviet Union is no longer, writing about it could still land me in hot water.  This is a shame, because there are a lot of stories out there just waiting for someone to tell them.

Writing is very therapeutic and surprisingly easy to do.  All you really need is a good program, like Word, and a keyboard capable of taking a pounding.  I say that because, in my case, I started typing way back in high school (1958 to be exact) on an Underwood manual with very stiff keys.  You really had to mash them to get a good impression on the paper – especially when the ribbon began to get faint.  From high school papers, I graduated to writing a lot of letters to friends as I grew up.  making the transition to teletype keyboards in the navy was easy, except for having to shift between letters and numerals with a special key.  On a teletype, the key travel was around an inch and if you didn’t press firmly the letter (or numeral) wouldn’t register and it would mess up your coded message.

So, when I type, one can probably hear me all over the house because of the clatter.  In the last year, I have worn out four keyboards – one of which had the letters almost worn completely off the tops of the keys.  I’ve found the Hewlett Packard keyboards tend to hold up the best; Microsoft keyboards will fail within three or four months.  When I replace a keyboard, it always takes me a perceptible time to relate to a new layout, but soon I am flying along just fine.  In timed contests in the navy, I was clocked at 175 words per minute while touch-typing coded groups of five letters.  When I was taking Morse code, I can still handle around 35-40 words per minute using a typewriter  The key is to lag behind two or three words behind the code so that you can do “burst typing” to catch up.  It makes for much more accurate copy.

How in the world did I get on this subject?  My mind tends to wander on a lazy Saturday morning (or any other morning for that matter).  It is beautiful outside and the squirrels are gathering hungrily under new corncobs on the bungee cord.  One enterprising guy (has to be a guy because he’s just showing off), loves to jump from the limb supporting the cob and land on it holding tightly as it bounces up and down.  Once stopped, he calmly fills his cheeks with corn kernels and casually drops to the ground to run home with it.  A different one will pull on the chain until he has it on the branch next to him.  Far more effective, but not as much fun to watch.  He’s probably an executive in squirreldom.

My observations of the doves still lead me to believe that they are the cattle of the bird world.  They simply wander around under the feeder and peck at seeds that the more active birds kick down to them.  Even when I leave the house, they just look up at me and stare as I pass.  They are almost always a pair though.  Their pleasant cooing  is nice to hear after winter’s harsh crow calling.  Although yesterday there was a huge crow perched in the front yard tree cawing mightily.  It got so bad that Cami (our little cat) would bang her nose against the window in frustration trying to make it go away.

Time for a nice hot cup of tea.

WP’s new commenting system

Not being one to bite the hand that feeds me (much), I won’t go too deeply into how badly WordPress dropped the ball with their “new” commenting system.  I think it was done with the best of motives in mind (stopping drive-by harassment and spam) but the implementation was done with a chainsaw where a small surgical knife would have been better.

Forcing folks to log in (or even create an account first) serves a purpose even if one doesn’t immediately see it.  It helps to log an IP address of a commenter.  While this is done in the background, and is not intrusive (except for having to do it), it still annoys people.  I had my blog set up so that once I approved a person’s first comment, other comments could be made without approval.  This has gone by the wayside.  Where before, I enjoyed seeing colorful avatars, I now see only the default ones because there is some sort of mix-up between logging in to Avatar.com and WordPress.com so that using one email to log into one service is not sufficient for the other service.  This is a problem to be worked out between the two services and I don’t think it was intentionally caused by WP.

I feel certain that WP will eventually work this out to the satisfaction of all.  What does bother me is that there is absolutely NO comment (joke intended) from the WordPress staff anywhere except a few scattered posts in a now-locked thread concerning their change of policy.  This is just wrong.  They should be making sure their point of view is known to everyone who uses their service.  This is not the case.  All we can do is grouse about it – and even then not very effectively because we don’t know who to grouse AT/TO (choose correct grammar – I know it’s a preposition).

So, until things get straightened out, I am just going to ignore my statistics because they will be skewed out of shape because not everyone wants to have to log in to comment.  The whole point of blogging is to let the free association of ideas actually happen.  Having to put yourself down in a log file somewhere just to make a comment is just not the right way to go.  I feel I am perfectly capable of screening comments for my blog and keeping the obvious spam and whatnot out.  I don’t need some Java code doing the thinking for me.

The 20-year Itch

Also subtitled “What was I thinking?”

After being trashed by a very unfavorable (and error-filled) home appraisal for a refinance from a person who was definitely unqualified, we decided it was time to do some changes around the house.  Our family room contains one of our fireplaces and, since we are heading into summer, we probably wouldn’t be using it very much in the coming months.  So, our next decision was to remove the old paneling which had been slapped up around the beginning of time by our house’s old tenants from 20 years ago.

Last winter, we had an ice storm which built up in the rain gutters and forced a bit of water into the house over the french doors to our deck.  It wasn’t much, but it was enough for me to have to tear down a few pieces of paneling.  What I saw back then should have prepared me for what was coming at the beginning of this week.  The old paneling, which had been slapped up using a garden hose for a straightedge and a piece of bread for a square, practically disintegrated when I pried it off.  I spend quite a bit of time making repairs to the header over the door like filling in huge voids, removing plywood blocks to support a 12×8 lintel, and tugging out blackened pieces of non-outdoor insulation with an R-factor of about -12.

Once this was done, I began to apply new paneling.  Trying something new that the wife had found on a web site, we decided to use our composite flooring we bought at IKEA on the wall.  Don’t laugh, it works just fine.  Seeing as how the walls, corners, and ceiling were built to not-so-very-exacting standards, I had a heck of time measuring and cutting boards to fit.  After three days of struggling with saws, hammers, finishing nails, and the like, I am now about half-way through with the pr0ject.

My left thumb is black and blue with a severely cracked nail and I have multiple tiny little pokes from hidden nails behind the old paneling which was laid directly over small pieces of gypsum board and, in some places, the original lath & plaster.  Each new piece of paneling removed revealed more shoddy construction.

It will be nice when I am finished though because we plan to place bookshelves from floor to ceiling on either side of the fireplace.  Some other changes will be to lighting and, eventually, new flooring.  This coming winter should see our family room as a very cozy place to do some reading and toasting in front of the fire.  When you hit 70, pleasures like that are hard to find.

Our next project will be to tackle the downstairs (basement) fireplace and do pretty much the same to it.  At least down there I already know how the paneling was installed.  The fireplace area also includes the pool table and the sliding door out to the hot tub.  I can hardly wait.


Odds and Ends

I tried just the other day to watch the ‘new’ picture “The Mechanic”.   I only lasted about an hour and then flipped to another channel.  It was horrible.  Charlie Bronson does a face-palm.  The hitman had the same last name and he used a hot car – that’s about it.  This got me to thinking about all the other remakes I’ve seen that turned out worse than the original.  True, there were a few remakes that were okay.  A trio of my favorites are: The Parent Trap, Sabrina, and The Reluctant Debutante (What a Girl Wants).

Some of the rest are drek.  They Are:

3:10 to Yuma, The Bad News Bears, The Computer Wore Tennis Shoes, The Day the Earth Stood Still, Rear Window, The Firm, Flight of the Phoenix, The Absent Minded Professor = Flubber, The Incredible Journey = Homeward Bound, The Italian Job,The Longest Yard, Mostly Martha = No Reservations, The Nutty Professor, Ocean’s Eleven, On The Beach, Dial M for Murder = A Perfect Murder, Picnic, Planet of the Apes, Godzilla, Red Dawn, Rollerball, The Paleface (’48) = The Shakiest Gun in the West (’68), State Fair, Bye Bye Birdie, The Taking of Pelham 123, The Thing from Another World = The Thing, The Time Machine, Total Recall, Vanishing Point, The More the Merrier = Walk Don’t Run, Where the Boys Are = Where the Boys Are ’84, Yours Mine and Ours

Special Mention as being good remakes also: Les Visiteurs = Just Visiting, Day of the Jackal = The Jackal, Seven Samurai = The Magnificent Seven, The Man Who Knew Too Much (’34) = The Man Who Knew Too Much (’56), Mr. Blandings Builds His Dream House = The Money Pit, My Favorite Wife = Move Over Darling, High Noon = Outland, The Front Page = Switching Channels, To Be or Not to Be, The Shop Around the Corner = You’ve Got Mail

Come on, Hollywood.  Can’t you come up with some original films besides just adding computer effects and crud to what was a basically good story?  My all-time disliked remake is: Arthur.  Liza Minelli and Dudley Moore absolutely made that movie.  Sir John Gielgud as the butler was perfect.  The remake starred Russell Brand, Helen Mirren, and Jennifer Garner.  Making Hobson (Sir John’s part) a female was just plain mean spirited.  I only watched the first half hour of this loser.

Anyway, my rant is over – for now.  I’m sure that some pitchman in Tinseltown is just slavering to do a remake “because it’s easier than writing new stuff.  All we have to do is cut off the title page and change the name.  Nobody will be the wiser; especially those losers out there who’ll pay to see it”.



Never Outsource Some Things

The corporate mind seems to think that sending things overseas will cure all their monetary problems.  In a very few cases this might even be true.  But there are some things that should never be outsourced.  Brain surgery using Skype comes to mind immediately.  Crisis intervention is another.  The major item I wish to expound on today is: Technical Support.

My Internet went out two days ago.  My ISP is AT&T (what used to be SBCGlobal) so I call the AT&T hot line.  Remember that I wear double hearing aids and cannot hear too well anyway so this tale will either chill you or strike a sympathetic chord.  First crack out of the bag is CHIME CHIME CHIME WELCOME TO AT&T!!  The phone blasts into my ear.  Good, I think, at least I will be able to hear them – from across the room.  Next, there is a click and someone way down in a rain barrel tells me, in Spanish, to press ‘1’ if I want Spanish.  I say nothing.

Then this robotic voice appears and asks me in a conversational tone (I am paraphrasing here) “Well, howdy to friendly old AT&T.  At any time just speak whatever it is that’s bothering you today.  Things like ‘service’, ‘pay your bill’, ‘tech support’, …”  At that point I speak and say “Technical Support”.  Pause.  “I’m sorry, what was that again?”  I repeat what I’d just said.  “I’m sorry, what was that again?”.

Now, I remember that he said ‘tech support’ instead of ‘technical support’.  Well, maybe he’s brain damaged (from too much surgery over Skype, no doubt).  I say ‘tech support’.  A pause.  Then “Tech support, fine.  Now, for which type of tech support do you desire?”  Hmmm.  There are types?  He launches again ‘home phone’, ‘wireless phone’, ‘megaphone’, ‘two tin cans and a string’, ‘internet’, …”  Aha!

I speak ‘Internet’.  Now I am faced with “Which kind? ‘dial up’ (does anyone still use that?), ‘high-speed wireless’, ‘DSL’, …  Aha, again!

I speak ‘DSL’.  “Thank you.  Now, let me confirm your telephone number.  I have you as calling from # # # – # # # – # # # #, is that correct?”  I say “Yes”.   He says “Thank you.  Please wait for the next technician.  Low-pitched BEEP!  High-pitched BEEP!  I wait, cringing from the tones while my hearing aid resets.

Now I am treated to a voice extolling the virtues of using the Internet to contact technical support simply be going to “ATT dot COM forward-slash Support”.  Ummmm, excuse me, I can’t get ON the stupid Internet dude.  That’s why I’m calling!  Sheesh.

Finally the phone begins to ring.  Thirty five rings later it is finally picked up and a singsong voice says … something so rapidly that I have no chance of deciphering it.  I have been shifted to a country where English is perhaps a fifth language.  I say “Huh?  What was that you said?  Please speak slowly because I wear a hearing aid.”  He responds “HI, MY …  NAME … IS … FLAUBERT … HOW … MAY … I … HELP … YOU?”  Now, I have a wise-ass.  I am only hearing impaired, not intelligence impaired.  Now, this person reduces volume to around forty decibels and again sings me a song asking if he can help me – albeit a bit slower.  I begin my explanation.

halfway through, this guy interrupts me to ask me what phone number I am calling from.  I say “Hey, I was already asked that already.  Don’t you have end-to-end CRM? (Customer Relations Management)”  He says “Huh?” and asks me for my phone number again.  I give it to him.  Now he wants an alternate in case we get disconnected.  I give him my cell phone (from rival Cincinnati Bell – take that, AT&T!)

I start again with my problem.  He interrupts me after I tell him my DSL has been out for about an hour and tells me he is going to “run some tests against my modem and am I sitting in front of my computer?”  “Which one,” I ask.  “I have seven of them.”

This throws the guy for a loop.  I already know how the game is played having gone through his once before though and have isolated my DSL modem so that it is connected directly to only one computer because I know that is going to be the very next instruction.  I try my best to forestall ANY further kindergarten-grade preliminaries by telling him I’ve been in IT and computers for around 48 years.  This has no effect and he keep driving ahead on the script he has in front of him.

“Please to be opening your Internet Explorer and entering the following numbers.”  He gives me the IP address of the modem which virtually every modem in the known universe has as a default.  “Stop,” I say.  “I don’t have Internet Explorer on any of my computers”.  “Oh, you are very mistaken, Sir.  Every Windows operating system has Internet Explorer.”  “Well, mine doesn’t ever since I ripped it out, threw it on the floor, and kicked it to death.”

This really fakes the guy out.  “But, I do have Firefox so we can proceed from there and I’ll fake it.”  He doesn’t understand the meaning of the phrase ‘fake it’ so I have to explain.  Anyway, after socially dancing for five minutes I tell him I have the login page of the modem showing.  Now, He tell ME what my username is and wants me to put it in the first box.  I’ve already done that, but to make him happy I move the mouse over to the desktop and hit a bunch of keys randomly so he can hear them.

Now he really throws ME for a loop.  “I have to ask you this security question to see who I am talking to.”  He proceeds to ask me “Who is your favorite hero?”  My what?  What the hell is he talking about?  Favorite Hero?  I may, back in the dawn of Internet time when I set up my first DSL connection gave some answers to questions like this, but after around eleven years, who remembers them?  I tell him this.  “Oh, I am very sorry, sir, but I am unable to give you the password until you answer this question.”

I go ahead and type my password into the box and tell him I’ll just guess what the password is because I have no idea who my favorite hero is.  He gets excited and tells me it starts with an “M”.  Mickey Mouse?  Margaret Thatcher? Missing Link?  I haven’t a clue.  I relent and tell HIM what the password is.  He gives up and we proceed.  I click Connect.

The modem thinks about it for around two decades and then resets the page to the login screen.  At the top, in tiny little letters that my trifocals can’t read without the aid of a big magnifying glass I keep on the desk, “Cannot reach the Distant equipment”.  I relay that to said technician.  He thinks about it and then gives me another password to try.  Same results.  We go through five passwords (after re-confirming that I’ve entered my proper email address every time).  Each one fails with the same message – which I pass on to this idiot technician.

Each time we go through this, I remind him of what the modem is telling me: I cannot connect to the distant equipment.  This clearly (in my mind) tells me that there is a problem on the DSL line somewhere between the back of my house and the “cloud”.  He refuses to believe it and pronounces my modem as bad.  However, I am not to feel badly because AT&T will be happy to sell me a brand new modem for around a bazillion bucks plus tax, installation, and green stamps.  I tell him no, I think I’ll keep mine and wait until the serviceman finds the blockage and fixes it.

“And what blockage would that be, Sir?”  He asks.  “The blockage between here and the rest of the world.  Please assign a control number to this trouble call and pass it to the repair service so they can set up an appointment.”

By now, he is sputtering that things just aren’t done that way, but I override him and he reluctantly agrees (maybe to just get rid of me and keep his ‘calls per hour’ numbers higher).  He finally tells me that I will receive a call “within the hour” scheduling a serviceperson’s appearance.  We hang up.

Sometime, during the night, little technical gremlins (the good kind) went out and repaired my DSL line and left me a message on my cell phone (instead of my regular phone) at 0400 telling me they have judged it an equipment outage on their network and that a service call won’t be necessary.  This morning, I reconnected my modem, router, switches, wireless access point, and all other things properly and I’m back in business.

Some things should never be outsourced.  Give me a fast-talking New Yorker, a twangy Floridian, or a California surfer any day.  Please, all you corporations, can’t you at least bring technical support back within our own borders so we can communicate better?